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Salesforce invites a horse into the hospital (sfstandard.com)

submitted 2 months ago* (last edited 2 months ago) by o7___o7@awful.systems to c/techtakes@awful.systems

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John Mulaney gets paid by prompt fondlers to tell jokes at a party. He spends 45 minutes telling them that they are idiots, which is nice.

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[–] gerikson@awful.systems 21 points 2 months ago (1 children)

"Customer success" has been creeping into biztalk lately. According to Ed Zitron it refers to that subspecies of salescritter that works with SaaS ~~victims~~customers to ensure they keep expanding their buying.

[–] YourNetworkIsHaunted@awful.systems 10 points 2 months ago

Basically, yeah. At my last job working in vendor support the "customer success" team was entirely sales-focused. Support (as in "my product isn't working as expected please help") was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer's problem was that they wanted to do something their current purchase didn't cover.