this post was submitted on 08 Aug 2023
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Companies don't pay for four-star reviews, but a person giving a four-star review liked the product overall.

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[–] Dirk@lemmy.ml 3 points 1 year ago

Also remove all 1-star ratings where people are too stupid to use the product or are not able to distinguish between the product and the delivery.

[–] Pons_Aelius@kbin.social 2 points 1 year ago (1 children)

I would remove the one star ratings as well.

[–] christian@lemmy.ml 1 points 1 year ago (1 children)
[–] Pons_Aelius@kbin.social 3 points 1 year ago* (last edited 1 year ago) (2 children)

Both ends of the spectrum are a problem,.

5 star is often shills.

"This weather app cured my scrofula...5 stars"

1 star is often pissed off people who 1 star bomb minor inconvenience or have totally unrealistic expectations.

"This weather app hasn't cured my scrofula...1 star"

In my experience it is the middle of the road reviews that give the most accurate gauge of reviewed product or service.

[–] christian@lemmy.ml 2 points 1 year ago (1 children)

I guess that makes sense. I wasn't really thinking to filter out terrible opinions, just filter out things that aren't actual opinions.

[–] Mongostein@lemmy.ca 1 points 1 year ago

Exactly. “Delivery guy peed on my cat” is not an option about the product either.

[–] comrade19@lemmy.world 2 points 1 year ago (1 children)

"the restaurant wasn't open"

[–] Pons_Aelius@kbin.social 3 points 1 year ago

The steakhouse had terrible vegan options. One star.

[–] whataboutshutup 1 points 1 year ago

It's less shilly but it's still too obscure. Seeing the total distribution of scores is kinda better sometimes for it showes a bigger picture that was filtered over time, like too many single stars, or a healthy mountain from 2 towards 5 meaning the thing is generally okay.

Binary scores on Rotten Tomatoes also better as it's just yeah\nah between two groups of reviewers not too complicated neither for them, nor for me. But most of the times they are made to intentionally misinform you as the score is seen as a part of the storefront and a marketing tool.

[–] queermunist@lemmy.ml -4 points 1 year ago

Star ratings suck.

Let us imagine a 1 star hotel room. That could range from a dirty room that has no air conditioning to a bare concrete cell with a bucket to piss in.

Let us imagine a 5 star hotel room. That could range from a penthouse suite in Tokyo to a room on the Galaxy-class Enterprise-D U.S.S. Challenger starship.

And there's no weighting these ratings. 5 stars is 5 stars. 1 star is 1 star. Totally meaningless.