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Don't have the max version but I believe they shared the same extruder as cr6 se
This video shows how to put it back together https://www.youtube.com/watch?v=adVzvhmIKZM
And they are several option to replace extruder. Cheap one are the same compatible of ender 3 like this one at 4€ https://a.aliexpress.com/_EyXIa19 but you will have to print a raiser for the filament sensor
Here is an alternative Piped link(s):
https://www.piped.video/watch?v=adVzvhmIKZM
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I'm open-source; check me out at GitHub.
You’re talking a Bowden extruder?
Micro swiss has a nice dual gear upgrade that can drop in.
It’s very reliable.
Alternatively, if you drop pictures we might be able to help without going to that.
If you drop some pictures we can better diagnose the issues you're having with your extruder. But, if you decide to get a different extruder, there are many aftermarket alternatives that may offer better performance/ reliability than the stock one. I recently got a knock off BMG extruder (I believe this is compatible with your setup) and it performs many times better than the one that came with my Neptune 3. Keep in mind that if you get a different extruder, you will likely have to change your extrusion rotation distance; look up how to do it depending on your firmware, it's really easy once you know what to do.