I mean fuck AT&T, but fuck needless consolidation, pointless service bundling, and revocation of perpetual licences even more.
this post was submitted on 06 Sep 2024
276 points (98.6% liked)
Technology
59446 readers
4749 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Also just fuck Broadcom in general for all the other dumb shit they do.
This isn't a revocation of a perpetual license. This is about broadcom not offering their support services any more. ATT still has the perpetual license to use the software they bought
The wise thing is to not offer perpetual licenses in the first place. You can't predict the state of your business in 10 years let alone beyond that. Why make commitments that? Marketing of course. So if they're going to raise capital that way (by one-time revenue from sales of perpetual licenses) then they can't just decide that perpetual doesn't mean perpetual anymore. All in all this will come down to a legal duel between expensive legal teams.
Perpetual licences have their place, like I'm reasonably confident under the hood you have a perpetual licences for the OS your phone runs on. The point isn't to get a piece of software that will be updated and supported forever, it's to get something that works, fits your needs, and that you know can't just be revoked at the whim of another. Problem is that last one is becoming increasingly untrue.
Let them fight.
Make them choose an individual champion and grant them trial by combat.
The champion must be an officer of the company or a board member tho. No regular workers.
100%
Whoa battle of the mega corps
Oh no. Anyway.
I'm sure it's different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
This seems to be common among most software/hardware vendors these days. I can't get good support from Microsoft, Citrix, Juniper, Cisco, etc.
I got good support from redhat, had an individual dev help out with a difficult openshift deployment.
I never knew Microsoft even had support. Was part of a very large (worldwide) enterprise and remember the other teams complaining about lack of anything when trying to escalate issues.
Did you try to reboot?
/s
It's not different really. Either it is obvious and you don't need them or its your hardware vendor's fault (according to them). Still better than Oracle's software support, which is not a high bar.
I have had to contact the vmware enterprise support several times and while it was tedious to do so, they always managed to help us out, including when we had datastore locked vhd's after a storage crash.
It's called "perpetual" but obviously, it's capped at a certain very reasonable limit.
My university purchased a large number of Adobe Suite licenses years ago. Then we got a threatening letter that we never bought perpetual licenses and they were considering suing us.
Know what’s a thing? Figma.
I didn't know of Figma, but then again I don't know much of that kind of work. How does it compare in terms of feature parity?
Somewhere between in design and illustrator. It’s good for general design work. I think you can get it free for personal use if you want to check it out—it’s fully online.
Balls
lol, company gets hosed by the same crap they do to consumers. “Lifetime” licenses aren’t lifetime.
Not really the same thing. "Lifetime warranties" have for decades now referred to the lifetime of the product as stated in the warranty, not the lifetime of the consumer.
Any consumer still interpreting "Lifetime" in this context to mean "the rest of my life", is just being stupid. Read the terms of the agreement before assuming you know what it protects...
"Perpetual licensing" on the other hand, is pretty clearly defined as "pay once, use forever", so to sunset that agreement and start charging subscription fees is fraudulent.
There have been instances of things like “lifetime licenses” or free services that were “free forever” that turned around and started subscription services. I hope this clarifies my intent, I did not indicate a “warranty”.
Did it used to mean the consumers lifetime?
It spans the lifetime of this nugget here.
AT&T feels it should be granted a one-year renewal for VMware support services, which it claimed would be the second of three one-year renewals to which its contract entitles it.
The software licenses are perpetual, the support services require ongoing contracts. I don't think I've ever heard of having a contract to a contract. Maybe if you're as big as AT&T they let you do this, but having a contract that says "we have the option to renew our support contract three times" seems silly. Usually either both parties agree to renew it at expiration, or not.
At enterprise scale I can see a contract for being able to renew your support contract. Aka for us to implement this, we expect you to support it but we aren't going to pay you up front in case it doesn't pan out or we drop the project.
contract "options" are indeed normal. You could also lump in government contracts into the category your thinking about. I've never heard of a scenario where the vendor broke contract by not honoring the options. I also have never dealt with a vendor getting bought out and then not honoring existing contracts. Super fun to watch the corporate drama. I personally don't care for the private equity style business that seems to be an even bigger problem than the investor first/profit centric model that I thought was the worst thing.
I don't think it's unusual.
Big companies need a promise of some length of support in order to commit to a product.
The set number of renewals locks in the price and generally also allows the customer to not renew if that is their desire.
I like this case for the matter that I don't think there is a way for them to really settle, so this could come out with a pretty good precedent for consumers and licenses