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You're literally arguing that a billion dollar industry isn't actually a popular service.
If it's so much better and more convenient to order by phone, why does almost no-one do it anymore?
I live in Finland, qe have very strict food regulations, but no, I don't completely trust it. But for well rated high quality restaurants, yeah, mostly.
Again this is nothing to do with the tech and that isn't happening country. What youre against is shit business practice, exploitation and abusing new tech.
Now without too much into any sort of politics, a lot of restaurants are immigrant run, and especially here in Finland, there is a language barrier. And it doesn't help that most Finns are asshat racists so people feel even less comfortable asking if they got something wrong.
I used to order on the phone all the time as I was doing it before these apps ever came along. So many fucker orders.
I do oppose the abuse and exploitation that poorly regulated food service apps enable, but I'm not against the actual tech.
Their business model isn't necessarily functional
Start here https://m.youtube.com/watch?v=aFsfJYWpqII
Obviously if you say "just ignore shitty businesses and practices, the fundamental idea of being able to order from an app is great"...well, sure. I'm not arguing about the idea of apps. I'm arguing about the current status quo.
I have never once said "ignore the shitty business practices".
I'm saying the underlying tech will remain, and that it is good. That episode was bad. I've seen it. But let me tell you, the working condition of the people here in the Nordic are somewhat different. The companies are still shit heads and there are problems but thrive already won the right for the rights of employees, instead of being contractors.
I. Like you. Am against bad business practice and exploitation. Not against tech when it can be used for good.
What about the technology that runs food delivery services do you find so compelling? I don't see what's so special about any of it.
Were you old enough to order food before apps?
My first job was washing dishes in a restaurant half a decade before the iPhone released, so yes
I believe Pizza Hut had online ordering at the time, but via their website amd the drivers probably all worked directly for the individual Pizza Huts
Still can some places, but generally it came down to keeping a drawer of menus for restaurants you like, family looks at the menu, call up the restaurant, and they deliver for a fixed known fee (or more often free, above a normal order threshold of maybe $20 which would be $30-40 today). It would come directly from the restaurant, no petulant third party complaining about whether or not you tipped enough ahead of time of service to be worth treating you and your property with respect (ie nobody would eat your food if they didn't like you).
It really was a fine state. I now appreciate that some places let you order online and then just pay normal prices when you pick it up. Great too. The centralized nature of door dash and GrubHub are a pain in the ass. First I have to poke through all of the adverts for McDonald's and subway, then I have to figure out which restaurants are ripping me off with their online prices, deal with guessing which things have extra fees and which things have "waived" fees, use the mediocre UI that still friends on restaurants to do the hard work of adding pictured and sane descriptions (they usually don't), and then guess how much tip will get my food delivered while it's still warm by the "independent contractor" assigned my case. More middlemen means more people trying to sap you dry.