Fuck AI

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A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.

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125

Just had the following conversation with DHL's customer service AI. (lemmy.world)

submitted 1 week ago by FlyingSquid@lemmy.world to c/fuck_ai@lemmy.world

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[–] Bronzebeard@lemm.ee 10 points 1 week ago (1 children)

These chat bots only have a limited pool of responses, to prevent them saying weird shit. They're just looking for certain key words or things closely related to their key words that direct them to specific lines.

Company I work at has a very similar one. And it's not likely checking to see if there's anybody working the queue before it asks if you want a live human

[–] FlyingSquid@lemmy.world 10 points 1 week ago

You would think "why is my shipment on hold" would be a key phrase they would look for. And then just show me the reason. Since it didn't say in the email they sent or the tracking info.