I called UPS to protest a $100 fee charged on an under-$300 item. They discounted the brokerage portion of the fee by half for me (wow, so generous), which I paid over the phone, and I requested they hold the parcel at one of their locations for me to pick up because it was a Christmas present for my housemate.
So of course they delivered it to the door, my housemate answered, the delivery person cheerfully announced what the thing was that had just arrived, and charged her the full $100 fee right there.
I spent six months contesting this double-charge and finally scraped back enough from them to constitute a proper refund for her only a few weeks ago. I talked to nine different representatives over the phone and had to explain the situation three different times to the same representative over email. UPS's indifference and incompetence is staggering.
ACTION ROLL