Nice extract from a great book "How to Talk so Kids will Learn at Home and at School" by Adele Faber and Elaine Mazlish.
Great book for reflecting on how we can use our talk as teachers in a productive way in order to get the best responses from our students.
Lots of fantastic tips for classroom management. Really makes you think about how as a teacher our response can escalate a situation very quickly. Alternatively, we can respond in a way to de-escalate. Make students feel valued and heard and then redirect to learning. Not always that easy of course but still very effective.