Restart jellyfin and take a look at the logs? There may be some useful info there pointing to the issue. Go to your 'dashboard' then click 'Logs' - look through that see if anything stands out. If that doesn't work you may need to enable debug logging: https://jellyfin.org/docs/general/administration/troubleshooting/
this post was submitted on 19 Jun 2024
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Well I enabled debugging, restarted jellyfin and performed all three refresh operations and the episodes are still missing thumbnails. There was only one debugging item in the log about a broadcast socket