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Unable to upload images to posts (lemm.ee)

submitted 6 months ago* (last edited 6 months ago) by zedgeist@lemm.ee to c/support@lemm.ee

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I am having trouble uploading images to posts from my lemm.ee account. I tried doing the same from a backup lemmy.world account I have, and the images uploaded without issue. When I upload directly from the website, I get the error below:

{"data":{"error":"unknown","message":"Request error: error sending request for url (http://10.0.0.3:8080/image): error trying to connect: tcp connection error: deadline has elapsed"},"state":"success"}

This happens with any image I try to upload, including the screenshot I took of the error I transcribed above. Is there any way to resolve this so I can post images from this instance again?

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[–] EllaSpiggins@lemm.ee 4 points 6 months ago* (last edited 6 months ago) (2 children)

Hey buddy,

Thanks for letting us know, I know a few other users have experienced a similar issue. I’m working with our other admins to get it diagnosed and will update you guys when I have some more info.

In the meantime if you could screenshot any and all error messages you’re receiving and document steps to reproduce them that will be helpful.

[–] Corno@lemm.ee 1 points 5 months ago

Hi!

I'm also having this same issue, down to the "deadline has elapsed" error... The last image post submission I made was 18 days ago, so for me this issue appears to have started somewhat recently. Moreover, when I'm logged in I can only see two of my post submissions on my profile submission history, namely my oldest and my newest one, but when I'm logged out I can see all of my post submissions. I hope it can be fixed soon!

[–] gregorum@lemm.ee 3 points 6 months ago* (last edited 6 months ago) (1 children)

I also cannot upload images, even when well under the 500k limit. I’ve been experiencing this issue for at least ~~a week~~ edit: 5 days.

[–] zedgeist@lemm.ee 3 points 6 months ago (1 children)

That's a good point for me to clarify:
I didn't have the issue about three weeks ago when I last posted an image, but it has been an issue for at least the last three days, since I tried again to post, so something may have changed between then and now

[–] gregorum@lemm.ee 2 points 6 months ago* (last edited 6 months ago) (1 children)

Yeah, I post a lot of images in comments. To be specific, I noticed this issue started maybe about 5 days ago.

[–] EllaSpiggins@lemm.ee 4 points 6 months ago

Hey buddy! Thanks for pointing this out, after further review we found that there was a networking issue on the back end. It's since been resolved and shouldn't be an issue going forward, don't hesitate to shoot me a message if you notice anything else.