this post was submitted on 18 Jan 2024
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1 in 4 CEOs planning to replace workers with AI this year, according to recent poll::For years, scholars and science fiction writers have warned about the possibility of workers being replaced by machines. Now after the world of artificial intelligence took a giant leap forward in 2023, it appears we are one step closer to that becoming a reality. Executives of some of the largest and most powerful companies in […]

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[–] foggy@lemmy.world 84 points 10 months ago (4 children)

When can the workers replace the CEOs with AI?

[–] ikidd@lemmy.world 21 points 10 months ago

Could have done it with a Magic Eight Ball.

[–] EmergMemeHologram@startrek.website 17 points 10 months ago (1 children)

Robots can't golf, it's against the rules.

So the CEO will stay because who else will golf with the other CEOs.

[–] SlopppyEngineer@lemmy.world 3 points 10 months ago

If the shareholders think an AI board and CEO can make more money, the CEO can go golf somewhere else.

[–] SinningStromgald@lemmy.world 6 points 10 months ago

Probably could have started decades ago.

[–] rivermonster@lemmy.world 2 points 10 months ago

After the upcoming Civil War. I'm not advocating for it, but I definitely think it's inevitable.

[–] zcd@lemmy.ca 44 points 10 months ago* (last edited 10 months ago) (3 children)

Let’s completely liquidate billionaires to pay for UBI. There’s literally only a few of them

[–] SnotFlickerman@lemmy.blahaj.zone 19 points 10 months ago (3 children)

completely liquidate billionaires

I'm imagining a new series of "Will it blend?"

[–] Death_Equity@lemmy.world 17 points 10 months ago (1 children)

Blenders are so 2000s, the kids are into hydraulic presses now.

[–] SnotFlickerman@lemmy.blahaj.zone 10 points 10 months ago

That's so two-thousand-and-late.

[–] LogicalDrivel@sopuli.xyz 3 points 10 months ago

I'll be humming that theme song for the next week. That's one of those earworms that have been in rotation in my brain since I first heard it.

[–] zcd@lemmy.ca 3 points 10 months ago

Lets blend them. The needs of the many

[–] lolcatnip@reddthat.com 3 points 10 months ago

Like with a blender? Sounds fun!

[–] porksoda@lemmy.world 3 points 10 months ago* (last edited 10 months ago)

There’s literally only a few of them

There were 735 billionaires in the US as of 2023. We're being exploited far more than we all realize.

You're right though. The top 7 billionaires are worth a combined 1 trillion.

[–] SnotFlickerman@lemmy.blahaj.zone 30 points 10 months ago* (last edited 10 months ago) (2 children)

See: Labyrinthian phone systems where it's nearly impossible to talk to a human.

Don't fret, this year, they're fully removing the humans from the equation.

Literally, customer service is where I expect this to hit first.

Corporations have made clear they've cornered all the markets, and they're not concerned with serving the customer or fixing mistakes anymore. This will absolutely the first rug-pull. Expect to be flung into digital "black holes" when you have an issue because there no longer is a human in the chain to resolve it.

[–] xor@sh.itjust.works 9 points 10 months ago (1 children)

this is already the case, except i can eventually reach a human that doesn't understand english, reading an english script....
at least the AI won't get frustrated and hang up on me.

[–] SnotFlickerman@lemmy.blahaj.zone 8 points 10 months ago (1 children)

I can't put the blame on underpaid people in other countries as much as I can't put it on the AI itself. It's the shitty business management practices. I doubt the foreigners doing customer service for the Yanks are happy about being browbeaten and spoken to abusively simply because they don't speak English as a first language. On top of the abuse, they're getting paid pennies compared to US/European customer service agents! They're human, they deserve the same pay, it's disgusting.

It's not the individual laborers fault that the corporate Suits make the rules and make them follow a script and don't allow them to actually help you. They can get fired for deviating from the script or actually helping you.

Corporations are really banking on how an AI will never, ever help you if they don't want it to. They don't have to worry about coaching it or firing it. They can just keep changing the code to fit new scenarios.

[–] xor@sh.itjust.works 4 points 10 months ago

whoa, im not blaming impoverished people with poor english from taking customer service jobs... they're doing what they can with what they have...

im saying customer service is already practically a black hole... just instead of an AI that doesn't understand or help with your problem... and regurgitates pieces of a script inappropriately, we already have that right now but with humans.

[–] randon31415@lemmy.world -1 points 10 months ago (1 children)

Customer service is the only part of companies that if they do a good job, the company makes less money instead of more.

[–] SnotFlickerman@lemmy.blahaj.zone 4 points 10 months ago

I mean, yes and no. If your company is constantly fucking up and constantly having to fix things for customers yeah, but if you're actually providing good service and products to begin with, customer service is more about retaining your existing customer set by keeping them so happy with how you've treated them that they wouldn't consider an alternative. I know we're well beyond the era in history where companies are worried about pesky things like "customer satisfaction" or "long-term profits" but it doesn't mean that classic principles don't apply: companies just stopped giving a shit about them.

[–] darkevilmac@lemmy.zip 29 points 10 months ago (1 children)

The fun part is that for some industries this will "work".

Not because the AI actually functions as a replacement for workers, but because a lot of companies have become bloated from aggressive hiring over the past few years.

So when things continue to function with the reduced staff they'll say how great the AI is. When in reality all that's going to happen is the employees that stay around will just be picking up more of the work again.

Hurray for out of touch CEOs!

[–] match@pawb.social 11 points 10 months ago

remember to unionize

[–] AbidanYre@lemmy.world 16 points 10 months ago

So are the other 3. They just aren't willing to say so out loud.

[–] SlopppyEngineer@lemmy.world 13 points 10 months ago

Then the AI fks up in spectacular fashion and the company can't blame an employee anymore so they sue the AI provider who says there were no guarantees.

[–] MedicPigBabySaver@lemmy.world 6 points 10 months ago (1 children)

Huh, lemme know when AI can do all my fancy EMS stuff. Then I'll worry about it.

[–] EncryptKeeper@lemmy.world 1 points 10 months ago* (last edited 10 months ago) (1 children)

Thumper’s coming for you bro. I predicted this year ago when I lost my x frame litter and they brought in the Stryker with the robot arm securement.

[–] MedicPigBabySaver@lemmy.world 1 points 10 months ago* (last edited 10 months ago)

I'm fine with a Lucas. Let's see a robot thread a 22 gauge into that vein on top of a thumb. Or, carefully extricate a teen with spine injury that is head down under the glove box area. Doubt that'll be a thing anytime soon.

[–] M500@lemmy.ml 1 points 10 months ago

I’m not a CEO, but I’m starting a very small company. I have been able to use AI in various way to help me quickly do some work and not need to hire people or commission someone do to the work for me. I still have someone I work with regularly, but instead of having two people. One person plus AI can do the work just fine.

[–] 1984@lemmy.today -2 points 10 months ago

I mean yeah, some jobs can be replaced. Depends on what it is. I wouldn't mind being able to talk to chat gpt in my car and say what kind of food I want, and it places a order for me to go pick up. ':)