this post was submitted on 10 Jul 2024
976 points (98.8% liked)

Technology

59402 readers
3602 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
976
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] freebee@sh.itjust.works 70 points 4 months ago (2 children)

I dislike the fact even more then the idea.

Called a bank recently.

They: "please say in a word the subject your call is about so we can immediately connect you to the right department "

Me: "LOAN"

They: you said "limits on your cards", 1 for yes 2 for no

I tried 3 times, gave up. They won, I guess.

[–] Voroxpete@sh.itjust.works 58 points 4 months ago (4 children)

"Talk to a human"

Repeat these words over and over. Most automated phone systems are programmed to bail out when its clear the customer is just flat out unwilling to engage with their bullshit.

[–] the_post_of_tom_joad@sh.itjust.works 37 points 4 months ago (2 children)

I usually use the "cuss at the bot" method. Gets out my frustration ahead of time so i can be sweet with the human. Tho one time the computer hung up on my ass haha

[–] Voroxpete@sh.itjust.works 14 points 4 months ago (1 children)

Also surprisingly effective.

[–] sugar_in_your_tea@sh.itjust.works 8 points 4 months ago

Yup, it turns out you'll often get more concessions from a support agent if you can manage to sound both angry at the problem and happy to work with the customer support rep to resolve it.

[–] bane_killgrind@slrpnk.net 4 points 4 months ago (3 children)

Might not have been speech detection, might have been a call center agent with a sound board

[–] Entropywins@lemmy.world 11 points 4 months ago

Tha poor fucker..."I wanna talk to a human"..."you are beep boop"

[–] the_post_of_tom_joad@sh.itjust.works 3 points 4 months ago* (last edited 4 months ago) (1 children)

Sound board? I don't know what that means. Can they press buttons and computer vooice prompts pop up?

[–] bane_killgrind@slrpnk.net 2 points 4 months ago (1 children)

Yeah or something similar.

[–] the_post_of_tom_joad@sh.itjust.works 2 points 4 months ago* (last edited 4 months ago)

Oh. Well i hope i didn't yell at a person. Nothing for it now

[–] CosmicTurtle0@lemmy.dbzer0.com 12 points 4 months ago

I think it was Comcast that refused to connect me with a human unless I said the right thing.

No matter what method, it would either hang up and tell me to try again or just not route me to the right place.

I ended up sending a letter to my state Attorney General. 30 days later my issue was fixed.

[–] match@pawb.social 4 points 4 months ago (1 children)

I bet I could make an phone app that just repeats that until you get through

[–] Voroxpete@sh.itjust.works 2 points 4 months ago

Probably not. Access to phone calls is heavily restricted on modem smart phones. It's why call recording apps are almost impossible to make now, despite many jurisdictions being one party consent (meaning only one person involved in a conversation needs to know that it's being recorded).

[–] Maeve@sh.itjust.works 1 points 4 months ago

I've called companies that disconnect the call or "in order to connect you to the right agent, please tell us what you're calling about," them inevitably get it wing enough times to make you sit through a menu of about ten choices that are not correct and disconnect after three rounds of this nonsense.

[–] Grandwolf319@sh.itjust.works 1 points 4 months ago

They only won cause your not willing to switch, eventually this might be a key way a competitor attracts business