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I think that’s why the warranty was three years instead of one; this seems to be a Costco-specific model. Mine broke at three years and three months, and the customer support rep said they could try to extend the warranty coverage to the repair. But I was heading out of town and still haven’t sent it in, so I’m not sure if that will still hold. Kind of thinking of getting another (better) for my bathroom, seeing what happens with the repair, and if it comes back repaired for a low cost putting it in the guest bathroom.