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Adobe to update vague AI terms after users threaten to cancel subscriptions (arstechnica.com)

submitted 5 months ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world

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Adobe has promised to update its terms of service to make it "abundantly clear" that the company will "never" train generative AI on creators' content after days of customer backlash, with some saying they would cancel Adobe subscriptions over its vague terms.

Users got upset last week when an Adobe pop-up informed them of updates to terms of use that seemed to give Adobe broad permissions to access user content, take ownership of that content, or train AI on that content. The pop-up forced users to agree to these terms to access Adobe apps, disrupting access to creatives' projects unless they immediately accepted them.

For any users unwilling to accept, canceling annual plans could trigger fees amounting to 50 percent of their remaining subscription cost. Adobe justifies collecting these fees because a "yearly subscription comes with a significant discount."

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[–] Sanctus@lemmy.world 38 points 5 months ago (1 children)

All these companies are really testing how much you can erode customer trust. Let's see how that plays out.

[–] pdxfed@lemmy.world 4 points 5 months ago (1 children)

They've set the board, and are betting they're too big to fail and that enough choice has been eliminated consumers won't have viable options.

Your move America.

[–] Moorshou@lemmy.zip 1 points 5 months ago

Americans too wrapped up in shiny AI hype

-signed American citizen