this post was submitted on 07 Jun 2024
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I'd end myself in a heartbeat if I found myself doing anything customer facing again.
Well, that's a disturbing number of upvotes for suicide. No dissent, just observing.
I deliberately chose to quit on the spot when I got tired of my CSR job so that it would burn the bridge with the company and prevent me from ever considering going back. In case time dulled the memories.
It was a comcast support line, and I was originally on internet support, which I didn't really mind. I was just helping people get their internet working, though I'd wonder wtf half the time I needed to do something where I saw their final monthly bill number. There were a few different queues, some busier than others, and there was a trick where you could call some extension and ask them to move you to a specific queue so that you could get a few minutes of rest between the calls.
Then they moved me to billing. Didn't really like it but whatever, I could be one of the ones that just gives whatever discounts we were able to find. And then, on my last day (a few days into being moved to billing), our own support system was down with all the knowledge base stuff that told us what was what and they still wanted us to take calls. Internet support I might have been able to do from memory but I decided fuck this shit after one or two calls.
Got an interview for a pizza delivery job on my way home which also sucked but for very different reasons, and I'd still rank it away higher than the comcast csr job.