this post was submitted on 27 May 2024
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It makes no difference.
They're trying to impose an obligation or task on a customer after the purchase, even if it's only the customer having to go through the trouble of getting the refund (which is a task they were not informed about before the purchase).
If it's not before the sale it's void and even in some cases before the sale (for example bait and switch, were you're mislead with fake contract conditions until the last minute) it's void.
The whole point is that they must be clear upfront about any conditions attached when the customer is making the decision to buy and adding any conditions after the sale is not acceptable even if the seller gives options (such as refunds) because the customer has a right to use the product under the conditions at the time of the sale and cannot legally be forced otherwise, including forced to refund.