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Cloudflare took down our website after trying to force us to pay 120k$ within 24h
(robindev.substack.com)
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it's because the cheaper tiers share IPs with literally every other CF customer. Of course it's more expensive to not do that, it has nothing to do with trying to make a sale.
This is how I view it. Even if they were doing it maliciously, it is still a company and cloud flare should make the assumption they didn't know they were doing anything wrong. Tell them it's actually not allowed, that you just caught it, and give a clear (reasonable) timeline on getting to compliance.