this post was submitted on 22 Jul 2023
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Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long (twitter.com)
submitted 1 year ago by ashiwz@lemmy.world to c/games@lemmy.world
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Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft.. WTF?! Another example of why I'm becoming more & more concerned with the death of physical games.

https://twitter.com/LegacyKillaHD/status/1682653876418224129

Ubisoft Support @UbisoftSupport

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

https://twitter.com/UbisoftSupport/status/1682046437834784768

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[–] SJ0@lemmy.fbxl.net 83 points 1 year ago* (last edited 1 year ago) (2 children)

Huh. I've got some games on Ubisofts store.... Well, maybe not anymore.

You'll have to explain to me why I shouldn't just steal any future Ubisoft titles if they steal all mine first...

[–] Sturgist@lemmy.ca 19 points 1 year ago (2 children)

Yeah, was just thinking I should log in sometime. If it's gone, I got it free off epic anyway, so no big loss, but also a better reason to sail them digital season.

[–] TWeaK@lemm.ee 8 points 1 year ago (2 children)

If you got it from Epic then you probably still have it with Epic. You'll just no longer have any achievements or playtime stats from Ubisoft.

At least, I hope.

[–] model_tar_gz@lemmy.world 8 points 1 year ago* (last edited 1 year ago) (1 children)

As if I give a fuck about anything on Ubisoft’s platform. Honestly it’s an annoyance that makes me never want to pay for their games again. I bought Assassins Creed Origins on Steam and somehow I still have to fucking use Ubisoft’s launcher. Fuck them. Great game, but fuck them anyway.

[–] TWeaK@lemm.ee 2 points 1 year ago

Yeah that's how I felt about EA after buying Jedi Fallen Order on Steam. The bastards require not only the information from your PC at all times, but the information Steam has about you also.

[–] Sturgist@lemmy.ca 2 points 1 year ago

Fair enough I suppose. It's been so long since I played whatever it is, I can't even remember what game it even is. All I know is the Ubisoft launcher is taking up space.

[–] SJ0@lemmy.fbxl.net 2 points 1 year ago

I will say, it could be someone hit a wrong button. My account isn't available because I've got 2fa apparently, but it's still there. I doubt even a big game company would be so stupid as to automatically delete a paying customer's account.

[–] saltesc@lemmy.world 5 points 1 year ago

I'd you already paid for them, it's not stealing.