this post was submitted on 28 Apr 2024
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Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 6 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world
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[–] Veedem@lemmy.world 4 points 6 months ago (1 children)

I have experience on the reseller side of the electronics business. I will tell you that most big resellers (Amazon, Walmart, Best Buy, etc) will do more in situations like this than the actual companies themselves. I’ve seen it a lot. Sure, it’s anecdotal evidence, but I’ve also read a ton of complaints over the years on Reddit of similar situations.

These first party manufacturers are manufacturers first and retail shops second (or third) so they put less effort on that side.