You frame the issue incorrectly.

You see - it’s not some poor IT guy fucking things up (I mean ultimately the IT guy is the one who probably pressed the button, but no IT department acts independently from the system it exists within).

It’s AT&T not having the adequate amount of funding set aside to cover for redundancies + probably adequate staffing.

See… AT&T wants to make the biggest fucking profit margin possible… everything else be damned.

Say what you will about the ineptitude of government, but given funding, the government doesn’t have an incentive to make things shittier specifically just to get some sort of larger profit margin.

Yeah the DMV sucks, but Medicare works well… mostly because Republicans slice and diced budgets as much as they can get away with everywhere they can… and it’s much harder for them to sneak cuts to Medicare - which would clearly and directly affect senior citizens, who would then be less likely to vote for Republicans again no matter what culture war bullshit they spew from the billionaire owned cable TV they stay glued to.