Technology

59377 readers

2524 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

257

Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

49 comments fedilink hide all child comments

Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

you are viewing a single comment's thread
view the rest of the comments

[–] vulgarcynic@sh.itjust.works 29 points 9 months ago* (last edited 9 months ago) (1 children)

My last few Pixels have had a similar option when calling IVR systems. "hold for me" it's labeled as. I still have to navigate the initial prompts but once it's hold time, I hit the button and it sits through the hold music, promoting me once it detects an agent.

It will Speech to Text the menus if you press the option as soon as you dial in. That's a little less useful currently.

One of the things I miss after dropping Graphene on my Pixel 8.

[–] XeroxCool@lemmy.world 7 points 9 months ago

promoting me once it detects an agent

"hi this is Jeremy, how-"

"I'm a let you finish but this caller is the greatest caller of all time"

"OK i-"

"of all time!"