Asklemmy

44184 readers

1136 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS

343

People who work in food service or customer service: What’s the dumbest thing a customer ever insisted was “the law” or “illegal”? (discuss.tchncs.de)

submitted 1 year ago by morganth@discuss.tchncs.de to c/asklemmy@lemmy.ml

169 comments fedilink hide all child comments

Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.

you are viewing a single comment's thread
view the rest of the comments

[–] SWW13@lemmy.brief.guru 7 points 1 year ago (1 children)

At least in Germany that's the case.

Every contract is legally binding in Germany, even verbal contracts or in this case price tags (to some degree). Obviously other laws may invalidate them and verbally is hard to prove. For example if you advertise onetime off prices for a week to lure people in the store you have to have a reasonable amount of these items to be available through the week, otherwise people are eligible to get the offer or compensation.

Adding your own sticker would probably be fraud and easy to prove for the store (not matching sticker, no plans to reduce prices, ...).

[–] UtiAnimi@lemmy.world 4 points 1 year ago* (last edited 1 year ago) (1 children)

Every contract is legally binding in Germany, even verbal contracts or in this case price tags (to some degree).

This seems to be contrary to what I can find. A price tag is not a contract but an "invitatio ad offerendum" so an invitation for the customer to make an offer at the checkout. Then a contract is created when the cashier accepts this price after scanning it and matching it with the price in their system. Therefore it's not the price tag that counts but the price in the cash register. I could be wrong or the law has changed in the last 1-2 years, but I found this information here (sorry they are all in german):

https://www.mdr.de/ratgeber/recht/preisbindung-supermarkt-regal-kasse-100.html

https://www.test.de/Verbraucherrecht-Regal-oder-Kasse-welcher-Preis-gilt-5115345-0/

https://www.verbraucherzentrale-niedersachsen.de/themen/kaufen-reklamieren/regal-kasse-welcher-preis-gilt

[–] SWW13@lemmy.brief.guru 2 points 1 year ago

Yeah you're right, looks like I've mixed up something.