United Kingdom
General community for news/discussion in the UK.
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I don't think you're wrong in a sense, but everyone has a phone and phones break all the time. Some of those places will do the job cheaper and quicker, even same day. And first party repairs can be either extortionate (Apple) or laughable/impossible/non-existent (Google, Samsung etc.)
Agreed, but there's some shops in my town (HCOL area) and there's never a soul in there. Just makes you wonder how they are paying the sky high rent.