this post was submitted on 21 Jan 2024
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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

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[–] DdCno1@kbin.social 71 points 10 months ago (5 children)

Speaking from experience with this firm, this bot spoke the truth.

[–] synapse1278@lemmy.world 15 points 10 months ago (3 children)

DPD is the worst, at least here in south Germany. The delivery personel don't give a single shit about their jobs (pretend you weren't there when they didn't even ring, give your package to a neighbor and put the notice in someone else's mailbox, or write a name that doesn't exist), they lost my packages at several occasions, and the customer service is useless.

[–] Pirasp@lemmy.world 6 points 10 months ago (1 children)

I can never decide if dpd or Hermes are worse. Ups never even tries to get a package to my door either, but at least they reliably end up at the last videotape rental store in town. DHL is best in my experience, but on a rapid decline to ups levels. (Except for small stuff that gets delivered by the Deutsche Post guys on bikes, those guys are awesome)

[–] synapse1278@lemmy.world 3 points 10 months ago

Definitely ! Hermes is also a strong contender in the "worst delivery service" category.

[–] echodot@feddit.uk 3 points 10 months ago (1 children)

They take a picture of their own feet half the time when they deliver the package.

[–] Barack_Embalmer@lemmy.world 5 points 10 months ago

"Wait a minute... these aren't the feet pics I ordered!"

[–] makyo@lemmy.world 3 points 10 months ago

Absolutely whenever I have a problem with a package I check and it's always DPD

[–] Diplomjodler@feddit.de 6 points 10 months ago

I once worked on a project for them as a consultant. I'm not surprised at all.

[–] SonyJunkie@lemmy.world 3 points 10 months ago

I'm in the UK and my experience is that DPD are one of the better ones, never had any real problems with their deliveries and updates by email and app are great.

But I suppose, we have Yodel and Evri as alternatives and they are proper terrible so the bar isn't very high!!

[–] Squizzy@lemmy.world 2 points 10 months ago

Nah fast way are the worst

[–] Pringles@lemm.ee 2 points 10 months ago

I have never had any issues with them. DHL on the other hand I would love to see go bankrupt.