this post was submitted on 11 Jul 2023
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Apparently they only sent 3 notification Emails, which a large number of their customers are reporting they never received. No one at InfluxData thought to do a scream test or even check the traffic levels to the region before deleting the data.

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[–] sylver_dragon@lemmy.world 1 points 1 year ago

While this seems like something that absolutely should not have happened, it's also a good reminder that "it's in the cloud" does not mitigate the need for a good backup strategy. Maybe not the same level of on-site tape library backup solution many of us used to have; but, dumping the data onto a cold storage location on a different cloud on a regular basis would be a reasonable precaution.