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South Park's creators have eliminated tipping at Denver's famed Casa Bonita. Servers now make $30 an hour — and some are mad. (www.businessinsider.com)

submitted 1 year ago by aedyr@lemmy.ca to c/usnews@beehaw.org

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[–] Pseu@beehaw.org 0 points 1 year ago* (last edited 1 year ago) (1 children)

Then it becomes a competition not in who can provide the best service to customers, but in who is able to look the best to the boss. If that means being fast and efficient, and not minding if you step on customers' toes, then the customer experience will falter. If that means talking about other employees' mistakes behind their back, then the workplace culture can become acidic.

[–] interolivary@beehaw.org 1 points 1 year ago* (last edited 1 year ago)

Somehow restaurants in countries that don't have a tipping culture have managed to survive just fine without descending into total chaos