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Worked in tech support for a satellite based Internet company that oversold its bandwidth on one of the satellites.
We told customers on that beam we were working on it. The actual solution was attrition. Eventually enough customers would quit that service would be better for those that remained.
Did you guys sell to the US Midwest? My parents tried a satellite service and it went quickly from the best option available to them absolute trash. They switched back to their <1 mbps local ISP after a few months.
this was almost twenty years ago.
Ah, too long ago then.