Not trying to get personal or anything, but it sounds like you've never been an employee in this kind of organization. It is absolutely the higher-ups (line managers; not necessarily the CEO) who decide whether a train conductor is allowed to delay a train for reasons like this. Employees such as these are under constant stress and pressure to perform to expectations or risk negative evaluations, which can lead to the next raise being denied or, in some cases, dismissal. In many organizations with schedules, timetables, deadlines etc., employee evaluations often depend on coldly calculated heuristics such as proportion of on-time arrivals, not on a human evaluation like how nice you are to animals. Your delayed train just drops you in the statistics and “there was a cat on the roof” simply does not factor into those statistics. This is a direct consequence of the profit motive where “productivity” or “employee performance” is considered more important than peripheral considerations like animal well-being.