this post was submitted on 08 Dec 2023
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I put a Ubiquiti long-range Wifi 6 AP on my ceiling, fed with a Dream Machine Pro SE. Google Fiber just kept saying, "You know, we could 'upgrade' you to our mesh stuff for free!" Ha, no thanks.
Btw, this is not an endorsement of Google Fiber. I just cancelled it. They can't or won't handle chronic infrastructure issues. Multiple outages a day, every day (as confirmed by their app) for weeks to months, and they still wouldn't even acknowledge that there was a chronic problem, much less tell me any status of a permanent resolution. That service is total trash.
You're much nicer than me. My response would've been something like "that shit is a downgrade. Your suggestion is bad, and you should feel bad." I'm just so fucking sick and tired of assholes trying to upsell me...
I would avoid Google for utilities like the fucking plague. I do not want to pay for terrible customer service on a vital service only for them to cancel it 6 months later.