this post was submitted on 03 Dec 2023
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Asklemmy
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This sounds like you've never worked in the industry or have any insight into this topic. Large companies like Uber absolutely do listen to customer feedback. And if you want it to hit their bottom line you can protest the use of their app until they change, make it a hash tag on social media and drive change by voting with your feet. You don't need to whip out the lawyers. Lord above, not everything needs to be solved with litigation.
We're not talking about tailoring advertising. OP stated these are recommendations based on the what he is buying at the time. These are offers. Have you never seen a two for one aisle at your local supermarket? Or special offers on alcohol? It's not a random advert popping up asking them to buy stuff whilst booking a cab. At the simplest level we're talking about a setting that says, don't upsell or market me alcohol (because I may be recovering) or meat (because I may be vegan). That would actually be a selling point for their app and something they could put a positive spin on.
I genuinely think you don't understand the problem space here by what your saying or the solutions you're offering.
That's advertising.
That's targeted advertisement.
Businesses only listen to customers when it positively affects their bottom line, or when they are forced to do so by regulators.
It's really not, mate. Do you think buy one get one free is advertising? Or we have an offer on alcohol today? Or 50% off all cheese?
You don't have a clue.
Yes.
Yes, all of those are advertising.
Communicated offers to exchange goods are advertisements.
Well feel free to waste money on a lawsuit as OP suggested because you'll fail so hard it'll be funny. Then the courts can tell you it isn't covered by advertising laws and you'll finally learn.
I look forward to reading your court submission.
The cost for them to defend themselves will exceed the cost for them to implement an ADA compliant solution.
So feel free to start the challenge and let's see the change. If you're so confident then lawyer up, as they say. Force them to implement an ADA compliant solution if you think they're in breach.
Then post the judgement where the court throws it out ๐.
The person you are replying to said nothing about the ADA. That was OP. I dunno why you're bothering to argue with this person, you're clearly out of your depth since it's painfully obvious you don't even know what advertising is.
They literally said this:
I mean at some point I just have to give up. Twenty years in the industry is clearly not enough for internet warriors. ๐คท
If you've been in advertising for twenty years and don't know that running sales is a form of advertising, you must have been in middle management. My small company of fewer than twenty people:
runs sales to drum up business from new and existing customers alike (which is also the entire point of advertising and we even talk about them internally as ads), and
does not give a shit about customer feedback, we update on our own schedule according to what management believes is needed and this sometimes coincides with what customers ask for
I've worked for gigantic corporations as well as small shops, from cashier to systems administrator, on three continents, and not once have I seen a manager review customer feedback about anything but the call centre staff.
Well to be blunt you've worked for shit companies. Sorry.
Says the person who literally doesn't know what advertising is...
Lol, you've spent 20yrs in this industry and don't know what advertising is? Do you work as a receptionist for your company? And if you are an advertiser, you're terrible at it if you think that was them proposing they use the ADA to enforce any sort of judgement. All they said that is that it would cost more to defend than to follow the ADA. They were referring to them rather than invoking them like you have done. You are terrible at parsing nuance from a comment - I apologise for trying to speak to you as someone with an equal intelligence to mine, my mistake...
Wow I didn't know you were a big brain. My humble apologies.
Smartest thing you've said all thread.