this post was submitted on 08 Jul 2023
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I am trying to recover an old Facebook account that I lost access to a few months ago when I bought a new phone and did not migrate my 2FA key for Facebook, I do not wish to have all my data in Facebook's servers indefinitely so I want to login and delete the account.

However, the problem is that when prompted to upload a government ID to verify my identity, the only way they're offering to upload an ID is to take a photo through their app or website, however the photo always comes out blurry no matter what compared to the stock camera apps on both of my devices, A Galaxy S23 and a Galaxy Tab S7, thus, my ID photos are always rejected.

Where do I go from here? Perhaps it's an issue of the Android client or website? Should I borrow someone's iPhone and try to do the same?

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[–] Arisusanchez@lemmy.fmhy.ml 4 points 1 year ago (2 children)

Arguably doing this is worse then letting that account sit, but I'd prolly create a fake fb account and just report your account for terrorism or fraud or something along the lines of that

[–] TrickyCamel@lemmy.world 2 points 1 year ago (1 children)

I can see why it's worse, they say they don't keep the photos for more than 30 days but I don't take their word.

Maybe my best bet is reporting that account for impersonating me.

[–] GatoB@lemmy.world 1 points 1 year ago

They may ban your IDs and ban both accounts?

[–] ShunkW@lemmy.world 1 points 1 year ago

This is probably a bad idea though. At least reporting for terrorism. I'm betting they keep all information relating to that account even longer in case of subpoena.