this post was submitted on 29 Oct 2023
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It's been some years that I am not able to log in to my Google account, because I stopped using it for a very long time any Google product, and now even providing my password, they say they can not know if it is me or now...

They send me to this support page which seems like I have lost my account with all the data and stuff I had from when I was younger...

I don't think this is normal or ethic to do (I know Google has been never ethic), but this makes me so angry because I never wanted to lose all that data...

Do they basically know every people networks? And if you don't let them know... you lose access to Google? ... 😠

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[–] Yawnder@lemmy.zip -2 points 1 year ago (2 children)

So if they don't let you sign-in with not enough information, they're wrong because, and if they would let anyone with your password signing in, they'd be bad too?

Right...

[–] blkpws@lemmy.ml 8 points 1 year ago (1 children)

They know my phone number from years ago when I used it, they could send me a verification code too… There are many ways to make this secure, but they don't even care, I read many people having stupid issues resulting in a "locked account" and losing it all...

[–] Yawnder@lemmy.zip 3 points 1 year ago (1 children)

Did YOU enable MFA using that phone number when you were logged in years ago?

[–] blkpws@lemmy.ml 2 points 1 year ago

Nope, I just remember getting "google code verifications"... But I'm sure they know my phone number... xD And I want to point that they have no excuses to contact me for verifications, a simple text message would work.

[–] digdilem@lemmy.ml 4 points 1 year ago (2 children)

Don't forget that OP expected Google to hold onto their data forever, without paying them, despite not logging in "for a very long time".

For all the hills to die on about Google, this is a pretty strange one to choose.

[–] cass@lemmy.world 0 points 1 year ago

OP expected Google to hold onto their data forever, without paying them

Well no shit - you're saying it like that's some crazy idea, when it's exactly what Google has conditioned consumers to expect.

[–] Yawnder@lemmy.zip -1 points 1 year ago

Yeah. I have no issues recognizing errors/shortcomings of services I like, but I'm trying to avoid creating fake issues with those I don't like.

I don't like Apple, but if you're looking at the best company when it comes to rounded corners, look no further!