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A lot of expensive business consulting (think PwC or Deloitte) exists just to tell organizations things the orgs already know.
They exist to take the blame. “PwC says we have to close down the plant, those damn bean counters!” - CEO who told PwC she wants to close down the plant
In fairness, some companies, especially the big ones, won't accept a hard truth until a third party agency tells them directly. This is primarily because the grunts of the workforce often have the most knowledge of the systems but whose opinions are easy to dismiss.
People I know who work in consulting have said they charge an outrageous amount of money to speak to factory line workers and say what they've said to the factory managers because the managers are too up themselves to do it
That's basically all Gordon Ramsay did on Kitchen Nightmares and Hotel Hell. The only time I can remember that it wasn't because the owners or management weren't listening to their workers, the problem was a 21 year old kid that BS'ed his way into a head chef position, who had no business being a head chef. The episode ended with the kid being fired, cause he couldn't manage to maintain a clean kitchen.
This is because their execs are overpaid idiots who are on this list of people who should just stay home.
The workers might know, but the executives would rather pay millions so a big name can tell them.
Because they are connected to them. This is what happened with Toys R US. Bain Capital bought control and made the company hire consultants from Bain Capital.