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Kroger introducing AI at self checkout to lower both accidental and organized crime theft.
(www.thestreet.com)
this post was submitted on 08 Oct 2023
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Technology
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"From the consumer side, the technology forces customers to do work that store employees usually do, Aside from people who don't like making small talk with a clerk, and folks who are in a rush, it's hard to see who benefits from self-checkout."
The store. If the consumer does the work, you save the wage of the worker plus benefits.
While it may sound lazy, in this economy, doing curbside pickup benefits the workers by giving them a job (that at least for now) a machine can't do, and the customer saves the effort of shopping and working for the company.
Maybe it’s just my demographics talking, but everyone I know is in one of these categories and often in two.
Genuinely speaking, I'll gladly wait a significant amount of time longer just to do self check. The worst is at Publix (I think they are just in the south eastern US) where I have to avoid eye contact so they don't wave me into a normal checkout area