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Kroger introducing AI at self checkout to lower both accidental and organized crime theft.
(www.thestreet.com)
this post was submitted on 08 Oct 2023
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Technology
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"From the consumer side, the technology forces customers to do work that store employees usually do, Aside from people who don't like making small talk with a clerk, and folks who are in a rush, it's hard to see who benefits from self-checkout."
The store. If the consumer does the work, you save the wage of the worker plus benefits.
While it may sound lazy, in this economy, doing curbside pickup benefits the workers by giving them a job (that at least for now) a machine can't do, and the customer saves the effort of shopping and working for the company.
Maybe it’s just my demographics talking, but everyone I know is in one of these categories and often in two.
It had "aside from 4, what is 2+2" vibes
Genuinely speaking, I'll gladly wait a significant amount of time longer just to do self check. The worst is at Publix (I think they are just in the south eastern US) where I have to avoid eye contact so they don't wave me into a normal checkout area
If you think the manager is the mastermind here, you're either 14 or incredibly stupid.
And it saves us the indignity of being treated like criminals in our neighborhood grocery store. Curbside is fantastic in most cases.
Ignore them.
Unless you are in a store where you are a member (Costco, etc) or are stopped by LP, you don't actually need to hand over your receipt.
Stores do have shopkeepers privilege for stopping shoplifters, but usually it requires witnessing the event directly.
A receipt checker wouldn't witness it so you can usually ignore them.
Bonus, if they try to physically stop you, you due the store
Employees are usually trained to pick older fruit for curbside pickup, you can't get unplanned discount items or sales, and you find yourself entrenched in their ads and promotions in their app. Curbside pickup is the worst way to shop for the customer.