Technology

59428 readers

3120 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

127

iOS 17 Could Break Crucial Diabetic Glucose Monitor Alerts, Manufacturer Warns (www.404media.co)

submitted 1 year ago by geosoco@kbin.social to c/technology@lemmy.world

30 comments fedilink hide all child comments

Owners of the FreeStyle Libre 3, one of Abbott Laboratories’ flagship glucose monitors, received an email this week warning them to “disable automatic system updates on your iPhone” because the new operating system’s StandBy Mode and Assistive Access Mode “may impact your ability to receive time-sensitive notifications including glucose alarms and notifications indicating that alarms are unavailable.”

“Key Steps to Optimize your FreeStyle Libre System on iOS 17,” the email reads. “While our teams are working quickly to verify and confirm compatibility, we recommend that you disable automatic operating system updates on the smartphone using the mentioned apps. Please check the compatibility guide on myfreestyle.com before the new operating system is installed.”

Abbott is telling customers who have already upgraded to disable StandBy Mode, which activates the iPhone’s Lock Screen while it’s charging and placed on its side. They are also being advised to turn off “Assistive Access” mode, an accessibility mode for people with disabilities. Abbott says that this mode “will impact your ability to activate a sensor, modify your alarm settings, or receive glucose alarm notifications from our apps.”

Abbott writes on its website that failure to take action when users get an alarm, or failure to use the device “as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury.”

you are viewing a single comment's thread
view the rest of the comments

[–] jasondj@ttrpg.network 1 points 1 year ago (1 children)

True but it’s also on the doctor, pharmacist, and especially the vendor to communicate it to patients. Patients aren’t sysadmins and can’t be expected to know what sysadmins do.

That said, it’s also on the app developer to make sure their app works on release day. And that’s especially true for critical apps.

[–] Ghostalmedia@lemmy.world 2 points 1 year ago

Looking into this a bit more, it looks like both of the use cases they’re concerned about are pretty edgecase-y.

They’re worried about users not getting glucose notifications. And the user has to intentionally turn off notifications in a settings panel for one use case, and for the other use case, a caregiver must intentionally opt into a hidden accessibility mode that is literally designed to turn a smart phone into a dumb phone.

This smells like the Abbott legal team is being overly cautious.