Selfhosted
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How did you identify the problem and get ComEd to look into it? My UPS is switching inconsistently, sometimes a couple times a day, and I've seen some signs that makes me think it's not just that UPS/outlet/breaker. I wasn't at the point where I was going to do anything yet but since you're talking about the same provider I have I figured I'd ask. I have a multimeter, oscilloscope and smart plugs that watch voltage/amperage/power.
We didn't actually identify the problem at all! My boss had the electrical knowledge and couldn't find anything wrong with the line. But as for contacting ComEd, I never had to call them myself but I'm sure he has some special industry phone number he can call for that sort of stuff. Or at least knew someone who did, he has tons of friends in every trade