this post was submitted on 19 Sep 2023
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Recent experiences with AirPods AppleCare+ battery replacement? (lemm.ee)
submitted 1 year ago by berserker@lemm.ee to c/apple_enthusiast@lemmy.world
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My 2 years of AppleCare+ are almost up for my AirPods Pro. It’s hard to tell whether my batteries have degraded significantly, but I’ve gotta imagine 2 years of use would take their toll, and frankly I’d like to get my money’s worth on the warranty. There are many reports on Reddit of people getting a no-questions-asked replacement for this reason, but a few people said Apple now does some sort of diagnostic. I couldn’t find any super recent feedback, though, and it’s unclear whether the diagnostic is checking for battery capacity or simply charging capability. Has anyone gone through this process recently?

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[–] ultratiem@lemmy.ca 2 points 1 year ago* (last edited 1 year ago) (1 children)

From what they have told me over the last few years across multiple devices is that the battery must be below 80% health. Normal batteries tend to float around high 80’s by this time.

The good news is they have a flat replacement fee that covers accidental damage. So you can bite them both and they’ll have no problems swapping them out for the base fee. Kind of whack I know.

If you have AppleCare+, you pay only one incident fee to replace a single AirPod or both AirPods, with or without a Charging Case.

https://support.apple.com/en-ca/airpods/repair

You can get an estimate of the repairs above. I wouldn’t mention anything about the battery and just bust up both left and right units and get them swapped under that pretence.

[–] berserker@lemm.ee 1 points 1 year ago (1 children)

Interesting idea. I had read elsewhere that they don’t have a way of checking battery percentage on AirPods, like they do for other devices. I’ll have to consider carefully how to proceed.

[–] ultratiem@lemmy.ca 1 points 1 year ago* (last edited 1 year ago)

You mean battery health? I know the data can be pulled from an iPad by using their online diagnostic tools despite not being user accessible. I imagine they have the same for AirPods as they have to be able to get that data so not sure about that. If they can’t, then how do they test faulty batteries or other issues?

Regardless, let us know how it goes.