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Dear Brother Printers: Eat a [Sponsor friendly words here] (self.technology)

submitted 1 year ago* (last edited 1 year ago) by infinitevalence to c/technology@lemmy.world

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For a while now I have been a Brother evangelist because they just worked, they did not lock you into first party only printing supplies, and they were overall a good value.

THEN: my printer firmware auto updated and suddenly my toner cartridges were no longer recognized. Its not that they ran out and I put in new ones, simply the ones that had previously worked (3rd party already) just stopped and it reported an error.

I managed to find a guide on downgrading the firmware, and now I am back up and running and auto update is turned off. I am also saving all the little chips from the Brother branded cartridges.

So Dear Brother Printers, Please choke on a bag of dicks. I spent $500ish on a laser color printer so I would not have to deal with the shitification that has happened to inkjet. Seeing hostile and profiteering consumer behavior from other printer companies you decided to copy them for short term gains.

Well I will no longer recommend your products, and I will go out of my way to fix and downgrade your older printers with the sole purposes of putting them back into use and costing you new sales.

1 down, 1 in the cue, feel free to stop being anti consumer and breaking hardware we already paid for.

URL referencing the last time I know they got caught messing with Firmwares: https://www.therecycler.com/posts/new-firmware-updates-affect-aftermarket-cartridges/

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[–] lemmylommy@lemmy.world 12 points 1 year ago (1 children)

How is it brothers fault that you bought something without checking if it has the features you need?

[–] maniacal_gaff@lemmy.world 10 points 1 year ago* (last edited 1 year ago)

Yeah I mean who doesn't read up to page 630 of the manual and then interpret the lack of automatic 2-sided scanning to mean it won't even do manual 2-sided scanning, despite nearly every scanner on the market supporting that.

https://download.brother.com/welcome/doc100914/cv_hll3290cdw_use_oug_b.pdf