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I’m so close to going pixel again but stuff like this really bothers me.
I’d hope that if they did exchange the watch, they’d at least refurb the broken one that was handed in.
Exchange?
Google doesn’t have a program for that, and they’ve already said accidental damage isn’t covered by warranty.
So if you crack your screen, it’s entirely on you to just buy a full new one. You could turn it in for recycling, sure. But that wouldnt go be be refurbished. Most companies don’t do their own refurbishment, and the pixel watch does not any parts available to it outside of manufacture.
Every pixel product I have had was fine when I got it, but Google just won't commit to support its products in any reasonable way.
I've never had similar issues with Samsung.