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I had the Xperia Z3 some years back. Great phone, only that it was not a good build. I had (physical) issues with the power button and after I took it to get it fixed I went there eight times because they would not stick the back properly, then the display, then they fucked around with the volume buttons and so on.
And that's when I found out there's no Sony support for my country, even though I'm in EU. They don't sell their phones officially here, they are being brought by sellers from different parts of the world. So, until there's an official way to get a device serviced I will not buy one again from them.
That's called a grey market model and it's a common problem in Europe, even in established stores.
Sony definitely sell to the EU officially and have support centers in the EU. The trick is to verify your model number when you buy and make sure it's the EMEA model – or return it if it's not.
I agree that it's a shitty thing to have to do as a customer but it happens with all brands not just Sony. They can't officially service models that are sold out of region. Same thing applies to Apple, Samsung etc.