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Australia Post reports $200m annual loss, its first since 2015, amid push to close city branches
(www.theguardian.com)
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Given such an essential service, I personally don't think it's important they are turning a profit. But is it run efficiently? I have no idea and this article doesn't really go into it. Had a quick search and found Australia Post's Efficiency of Delivering Reserved Letter Services. Haven't read it in full yet but first glance looks interesting.
And from some quick digging, I found that every year their revenue increases:
From their annual reports page: https://auspost.com.au/about-us/news-media/publications#annual