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AI is just another reason for layoffs for companies that are underperforming. It’s more of a buzzword to sell the company to investors. I haven’t seen people actually use AI anywhere in my large ass corp yet.
I called Roku support for a TV that wasn't working and 90% of it was a LLM.
All basic troubleshooting including factory resetting the device and such seemed like it was covered and then they would forward you onto the manufacturer if it wasn't repaired because at that point they assume it is likely a hardware issue (backlight or LCD) and they want to get you to someone who can confirm and sell you a replacement I'm sure.