Look, we know we sell little plastic figures—not games, not platforms, not anything remotely digital—but somehow, we’ve managed to trip over our own shoelaces and knock something precious to all of you right off the shelf. Yes, we’re talking about itch.io, and yes, we understand the gravity of what happened.

We’re not going to sugarcoat it: we messed up. We’re not entirely sure how the dominoes fell this way, but somehow, through a series of unfortunate events (and probably some poorly-thought-out legal maneuvers), our actions have impacted an entire community that thrives on creativity and passion. That was never our intention, and it’s not who we want to be.

The truth is, we’re sitting here staring at our little figures, wondering how something so small can lead to such a big screw-up. We know this affects you, and we’re genuinely sorry for the frustration, confusion, and anger we’ve caused.

We don’t expect forgiveness overnight, but please know we’re working hard to make this right. We’re talking to the people who actually know what they’re doing (because, let’s face it, we clearly don’t), and we’re committed to doing better moving forward.

We value this community more than you realize, even if we’ve done a poor job of showing it. Thank you for your patience, and we hope you’ll give us the chance to earn back your trust—not just with our figures, but with our actions.

[–] catloaf@lemm.ee 40 points 2 weeks ago (1 children)

It's good, but it's too negative. The PR folks would never let it fly.

[–] capt_wolf@lemmy.world 17 points 2 weeks ago

Exactly, they're apologizing, not committing seppuku.

[–] Deestan@lemmy.world 20 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

Your assumptions are too honest. Try "non-apology" and see if it is closer.

edit: I took the above prompt but added "do not admit to any wrongdoing", and got a more believable letter

Subject: A Message to Our Gaming Community

Dear Gamers,

We wanted to take a moment to address recent events and share our heartfelt thoughts with you. We understand that some of our actions may have had an impact on platforms you value deeply, and we recognize the passion and creativity that make this community so extraordinary.

While it’s not our place to dive into specifics, we want to assure you that your voices matter to us. As a company, we’re constantly learning and striving to support the vibrant ecosystems that make gaming so special.

To those who may feel disappointed or frustrated, we hear you. Your passion is why we do what we do, and we remain committed to delivering the experiences you love.

Thank you for sticking with us and for continuing to be part of this journey. We appreciate your feedback, your creativity, and your unwavering support as we work to do better.

Sincerely,
[Your Company]
An Intern in HR Who Definitely Wrote This Alone

[–] uis@lemm.ee 9 points 2 weeks ago (1 children)

While it’s not our place to dive into specifics, we want to assure you that your voices matter to us. As a company, we’re constantly learning and striving to support the vibrant ecosystems that make gaming so special.

I feel drunk on polymers. Looks like what crossbreed of game industry and Apple would write.

Sincerely,
[Your Company]
An Intern in HR Who Definitely Wrote This Alone

Was last line really generated?

[–] Deestan@lemmy.world 6 points 2 weeks ago (1 children)

Yep. Literally copied in full from ChatGPT output.

[–] uis@lemm.ee 7 points 2 weeks ago

It is too funy

[–] laurelraven@lemmy.zip 4 points 2 weeks ago

Holy hell, that's actually a really good apology, and any company who would be willing to post it, even if written by LLM, would immediately gain at least some respect points from me

[–] flicker@lemmy.dbzer0.com 2 points 2 weeks ago

Downright folksy.

[–] Blooper@lemmynsfw.com 1 points 2 weeks ago

Goddamn ChatGPT has to be gunning for every PR guy's job