(From the official itch account on Bluesky) I kid you not, @itch.io has been taken down by Funko of "Funko Pop" because they use some trash "AI Powered" Brand Protection Software called Brand Shield that created some bogus Phishing report to our registrar, iwantmyname, who ignored our response and just disabled the domain

(Continuation via Twitter) Also, for transparency, we did take the disputed page down as soon as we got the notice because it's not worth fighting stuff like that. Regardless, our registrar's automated system likely kicked to disable the domain since no one read our confirmation of removal

you can't make this up

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[–] Baggie@lemmy.zip 1 points 2 weeks ago* (last edited 2 weeks ago)

Well it kind of was what I was getting at in a way, though distribution of fault is pretty debatable. I think the majority of fault lies with the company putting a failable automated system into production for something this, but I can't help but wonder if there is potential for abuse if this is all it takes for the registrar to delist a legitimate business. I guess I tend to come from the perspective that security is primarily on the service provider, because everyone using the service can and will either abuse or break shit in a spectacular fashion.

Penalities would be a good start I think, like you mentioned. Business sometimes can only understand the language of money after all. It's possible this is the exception to a system that functions quite well behind the scenes also.

I also appreciate the benefit of the doubt on this, it's refreshing compared to the usual internet instant rage.