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Nothing more disappointing to me than seeing a game I might enjoy... and then it's only available on PC on Epic Games store. Why can't it be available on Epic, Xbox game store and Steam? It's so annoying, like you have no choice but to use Epic... which I would literally do ANYTHING not to use.
Well I can only speak for myself, but I prefer games stores in that order:
There are business decisions with all of them that I dislike.
For the top dog PC game store, Valve could behave much much worse. Epic is still in the customer and game developer acquisition phase (and still behave like a d*ck with their exclusive deals), if the ever manage to push Valve aside, I believe they will be much worse.
But also much much better. They are really hands off with scummy dev practices, such as paid review farms. Sentinels of the Store covered them here. After it blew up, Steam removed some of the most obvious cases, but afaik others remain.
Steam has also been hosting numerous outright neo-Nazi groups for many years (PDF) and never really stepped up effectively against them. User reports and media attention has limited effect.
Sure.
Valve can do a lot more, but what is more concerning to me is if they are actively consumer unfriendly. There is a difference between passively allowing bad stuff to happen, and actively doing bad stuff.
I don't see that much difference. They are half-arsed about store and community moderation to such a degree that it feels like deliberate neglect. They chose the responsibility of running a platform, so need to do the job properly. If they need to hire more staff to do it, perhaps they could afford it from their billions of USD revenue.
As a general rule, steam discussion boards for a game are moderated by whoever the developer assigns that power to, and steam user groups are moderated by the group owner or whoever they delegate that power to and Steam doesn't particularly care so long as you aren't doxing, openly coordinating harassment, or doing something explicitly illegal in the US.
That's also the general tilt they've taken with what's allowed on the store since they opened the floodgates - if it's not illegal and it's not going to get them sued, it's probably allowed if properly tagged. Which is why you can find Sex With Hitler side by side with Super Lesbian Animal RPG.
Worst they do is block it from specific regions if the local government requests it - see that game where you essentially play as Hamas fighting against the IDF that they recently blocked from the UK, the one where the largest part of the game description is arguing that the game isn't antisemitic hate speech just because the enemy are Jewish. The call to block it came after a new patch that apparently added a scenario based on the Oct 7 attack.
Sums up how I feel about them. I have lots of games on my Epic account. I have paid for none of them, and refuse to change that. If it's an Epic exclusive, it will eventually either release on other platforms, become an epic store free game of the week, or be an epic store freebie on amazon prime. I have enough games in my library I can wait.