this post was submitted on 30 Nov 2024
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The company I work for decided one day that we absolutely had to use a script when talking to customers. I don't, I just ignored them because we didn't used to have to have a script so why is it suddenly requirement now.
Every time they hear you not using the script they write you up, which essentially just amounts to them writing down this person is not doing what I want. Signing it and making you sign it as if that's some kind of contract you've entered into and then nothing happens.