this post was submitted on 10 Jul 2023
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Support (lemm.ee)

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Locked out with 2FA (lemm.ee)
submitted 1 year ago by loopy@lemm.ee to c/support@lemm.ee
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With the recent security concern with lemmy.world, someone recommended I enable 2FA. I checked the box on my web browser and a toast message instructed me to click a link below to complete the 2FA, but a link never appeared. I left my account settings and came back, and 2FA was not checked, so I assumed it just didn’t go through.

Except, I tried logging into another browser and it’s asking for my 2FA code. I cannot log in without it, and it is still showing as disabled on my account, so I don’t know how I can disable it again.

Any ideas? Can an admin disable that for an account?

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[–] JoeClu@lemmy.world 1 points 1 year ago

I have the same problem on lemm.ee.. I reset PW, but it did not disable 2FA. I'm locked out, and I JUST SIGNED UP. Nothing happened when I turned on 2FA. No link, no keys, no QR code. This is frustrating.