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Since covid, the insurance industry has been hemorrhaging people. At my company, most people that 3-4 months before they quit. No one knows what they're doing because of this and many claims are denied/mishandled.
Why?
A lot of work for "meh" pay. It burns people out, and a lot of people took covid as a chance to change jobs, if not careers. And a lot of companies that put people back in the office lost a ton of people, so if you're insurance company has done that, there's a good chance your" insurance professional" is just some guy sitting in a training class.
I currently have 260 claims under my name and I'm not the highest. Customers don't like you because insurance is the devil (which I agree with), you have to make decisions that don't feel right because your company is looking for results, and you are harrased via phone, email, and teams. It's just 8 hours a day (minimum) of just back to back to back nonsense and brow beating. And, in the US, almost every state has their own laws and statutes around auto insurance, so keeping track of every difference is overwhelming. Our resources suck so there's a lot you just have to memorize. Because they want people to wear every hat, shit gets missed very, very often. I get fucked up claims all the time.
And there's no "off." it doesn't slow down or get easier, because the bosses won't let it. They want to have as few people do the most and the quality suffers because of it, and it puts a lot of stress in the employees. Whenever we say anything, we get a "Yeah, that's tough" before they give us more shit.