this post was submitted on 10 Oct 2024
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Owned a system 76 unit years ago. Was lacking in the QC area.
Their laptops are built on third party chassis. I have their keyboard and that thing is SOLID. I expect their desktops (that are custom made) are also quite solid.
Laptops... I'd lean frame.work if you know your way around a Linux installer. That said, there are rumors that system76 is working on a custom laptop chassis (still, framework is hard to beat for modularity).
Edit: while not specifically QC related... I suspect the things that aren't really custom built for them might not get the same level of care/might be more on their supplier depending on the issue.
IIRC Framework can preinstall fedora for you since it's officially supported. I use Fedora on an AMD Framework 13 and its been very smooth. Even the fingerprint sensor works.
EDIT: They will not install linux for unfortunately but it is still supported
Also have their keyboard and its amazing. I'll be doing the same, System76 Desktop and Framework Laptop for my next upgrades.
I build my own desktops, but they do sell their case individually. I'll definitely be considering that for my next upgrade.
I have a Gazelle12 from 2018 and it's chassis is dogshit, but when I did my research before purchasing I saw a lot of reviews. They all pointed out that the case was made of flimsy plastic, so I was aware ahead of time of that potential problem. The Oryx Pro was the next Model up for several hundreds more, though. Ultimately, I am happy with my laptop even if I have to disassemble it just to repair the chassis with epoxy periodically. It's 6 years later and the specs are still more than adequate for 99% of my needs, except for my specific intel processor which isn't supported by Win11. I consider that a feature as oppose to a problem. The software bloat and planned obsolessence through slowdowns of software on Windows based computers are things I do not miss one bit.
They have since changed their model lineup and I bet the build quality on the other models today aee much better then the Gazelle of 2018.
I switched to a Framework 13 after having a system76 Darter Pro, and it's a whole other league. Incredibly well-built, feels great, runs great, flashy as hell, even the fingerprint reader works out of the box with Fedora KDE.
I'm sudoing in the terminal with my fingers! It's magic! And it just works!
Also, I managed to drop it in the most stupid way so it bent the whole case, and I could get it fixed for 200 EUR, one day shipping and 20 minutes of work by myself, and that was a full casing swap, so bottom assembly plus keyboard assembly, whole case but the mobo and the stuff on it.
This is what having a laptop should work like. That's what they took from you.